Help and frequently asked questions for parents
Page contents
1. Account management
2. Frequently asked questions
1. Account management
I have not received the account set-up instructions
On confirmation of purchase you should have received an onboarding email from support@moneytimekids.co.za titled ‘MoneyTime License Keys’. It most likely is in your Spam folder. In which case we recommend you add support@moneytimekids.co.za to your safe senders list. If you cannot find it please contact us and we will resend it.
My child doesn’t have an email account
Students require their own email accounts to access MoneyTime because their progress and results are linked to their email account. The good news is it is easy for you to create Gmail accounts for them whereby all the emails come to you (your child doesn’t receive them).
1. Go here to set up personal Gmail accounts
2. Create a Gmail account using your Gmail suffix with a ‘+’ sign and their name E.g yourgmail+childsname@gmail.com
3. All emails sent to the child’s email address will arrive in the inbox for yourgmail@gmail.com. Your child will not have access to them.
4. You can then set up your parent account and your child’s account in MoneyTime by following the instructions in the ‘MoneyTime License Key’ email you will have received when you purchased your MoneyTime license/ subscription.
My child has not received their account confirmation email
It most likely is in their Spam folder. In which case we recommend you add support@moneytimekids.co.za to your child’s safe senders list. The contents of the email are: To login your child should go to https://moneytimekids.co.za/ and on the header bar select Login then ‘Login as a student’ from the drop down. They should then add their email address and password to login. They will receive a video and instructions how to proceed.
I incorrectly entered the name/ email address when creating my parent or student’s account
Contact us at support@moneytimekids.co.za with the correct details (name and email address) and we will make the required changes for you.
Parent password - I’ve forgotten my password or want to reset it
The reset password option is applicable for email login only. If you created your account using a Google login, you should not need to reset your password as you need to login via your Google account. If you use Google to login to your MoneyTime account, go back to the login page at www.moneytimekids.co.za and use the “Login with Google” button.
If you are logging in using an email and password, you can request a password reset on the login page by clicking “Forgot your password? Click here to reset”.
If you requested a password reset and don’t see the email in your inbox, check your spam folder for the email.
If you think there is an error with your account, contact us at support@moneytimekids.co.za
Student password - My child has forgotten their password or wants to reset it
Login to your parent account. Go to the Manage tab and click on the three horizontal bars at the end of your student’s record then click ‘Send password reset’. The reset password link will be sent to your child’s email.
Click the reset password link in the email to reset your child’s password.
If you don’t see the reset password email in their inbox, check their spam folder for the email.
Note that if you and your child share a device, please log out from your parent account on MoneyTime before opening the reset password link sent to your child’s email.
If you think there is an error with your child’s account, contact us at support@moneytimekids.co.za
Parent/ child is trying to login and receives “Invalid Email Account“ message
Check the email address is being typed correctly. Make sure no one else (parent or another child) is logged into MoneyTime on the same device. MoneyTime only allows one MoneyTime login per device at a time.
My child would like to repeat the program
Your child may repeat the program if you have purchased an annual license or are continuing to pay a monthly subscription. Contact us with their name and we will reset their account.
2. Frequently asked questions
How long does each module take to complete?
Each lesson module only takes 30 minutes to complete so it’s easy for kids to stay focused.
1. 20 Minutes for children complete the lesson module
2. 10 Minutes to do the module or quiz, then save, spend and invest the money they have earned
How long will it take my child to complete the program?
There are 30 modules, and 13 student/parent modules which are designed for parents to do with their child. Assuming your child completes 1 module per week, it will take 43 weeks (one school year) to complete. Assuming students complete 3 modules/ week, it will take 14 weeks to complete.
How much input is required by parents during lessons?
MoneyTime is a self-directed experiential learning tool designed to ease the teaching burden from you. Your child shouldn’t require much assistance to complete the modules, if any. However we strongly recommend you facilitate discussion activities after the modules in order to consolidate what they have learned.
Can parents access modules in advance?
No, as a parent you are not able to access the modules, you can only see the module guide and the results.
Are there lesson plans for the modules?
Yes, module guides are provided to give you an overview of what your students will be learning, including learning outcomes, vocabulary and teaching points. They also provide suggestions for activities to reinforce what your child has learned. Click here to access the Parent Study Guide.
How can my child earn extra money?
Children can earn extra money by redoing quizzes. They will receive $2,000 for each answer they improve their score by. For example, if a child gets 5 correct answers the first time they complete a quiz they will earn $5,000. Then if they redo the quiz and get 7 correct they earn an extra $4,000.
Can students retake the pre and post tests?
No, pre-tests and post-tests cannot be retaken as these indicate how well students have grasped the material and are important feedback for them, you and us. The onus is therefore on children to do their best in the pre-test, concentrate during the modules, then do their best in the post test.
Do I have to think of rewards for my students?
No, children are rewarded with virtual money, achievements, earning a place on the leaderboard and certificates through-out the program. However one of the Spend options is to spend on others by donating to charity. Donating to charity doesn’t provide a monetary return and reduces their net wealth but contributing to help others is something that should be encouraged so you might want to give them a reward when they gain a generosity medal. Click the “Spend” tab in Student view then “On others” to see the thresholds at which generosity medals are earned.
Is MoneyTime Christian based?
The content of MoneyTime is secular. The philosophy we promote is having money is good because it gives you choices to improve your life, and that of your family and community.